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Telephone:
01959 534154
Sales and Reg Office, Coolings Lifestyle, Main Road, Knockholt, Sevenoaks, Kent, TN14 7LJ

Customer reviews of West Kent Motor Group Online

At West Kent Motor Group Online we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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West Kent Motor Group Online

West Kent Motor Group Online
5
5.0

All 101 customer reviews

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  • 5

    Terrible and dishonest. Lexus NX 2017 plate

    By Anonymous on 24 October 2022 | Purchase not verified

    I paid a deposite for a car which had an incorrect mileage advertises on auto trader. Also the car gadnt been taxed for over a year. I paid £50 to to do a hpi check. Based on my hpi research for this car I decided not to go for it. The owner of the dealer refused to refund me my deposite. He did not tell the car hadn't been tax and also on one of the MOTs stated that the front and rear door damaged. I asked for my deposite back but he refused.

    Reply from West Kent Motor Group Online on 25/10/22

    This is a particularly unfair review Anoosh and to use the term dishonest is being considered by ourselves and Feefo as potentially slanderous and as the Sales Manager of our Knockholt branch I am very disappointed. After no less than thirteen recorded phone calls gladly answering all your questions you were assured that this vehicle was indeed in excellent condition and HPI clear and certificated.It was also made clear that the car had a genuine low mileage all backed up with a full service history and the National Mileage Register conformation. You decided then to place the £49 reservation and viewing fee and it was made completely clear that if you were not happy with the vehicle after a physical viewing that you reservation fee would be refunded. The terms and conditions of the refund depend on you actually visiting us to view the car which you did not and therefore the deposit on this occasion cannot be refunded and you verbally stated that you understood this situation. I have stated that if you purchase a car in the future this amount will happily be credited to the purchase. It is important for me to address the points you have tried to make above in your review so other readers can understand the situation with more clarity. As this car has genuine warranted mileage I assume that your issue with the current mileage relates to the vehicle having one thousand miles more than stated in the original sales advert. This is due to the car being used by other members of staff and for testing purposes though I thank you for pointing this out and the advert has now of course been amended. With reference to the road tax this car has not been taxed since the 3rd January 2022 to be exact due to the previous owner making a statutory off road notification to DVLA due to personal reasons and then the vehicle coming into motor trade group stock therefore not needing to be taxed. It is also important to note that this is very common and not an issue that should affect a decision on a potential car purchase. With regards to the MOT the car did have an advisory on the 22nd March 2021 relating to cosmetic damage to both nearside doors. The vehicle was obviously not in our ownership at that time so I could not comment on the alleged damage at that time. If the car has had cosmetic paintwork repairs to these doors then they have been done to the highest standard probably by the Lexus main dealer as there simply is no evidence of paintwork being carried out and the vehicle is immaculate. I once again state that this vehicle is HPI checked and clear and has never sustained any structural damage. It is important to point out that good car maintenance includes bodywork and almost every vehicle on the road has had some form of paintwork. Once again you are welcome to come and view this car which has just had its latest MOT with no advisories, and meet me in person as I feel you may have lost out on a lovely car. Kind regards Matthew


  • 5

    Great finance

    By peter b on 28 May 2022 | Purchase not verified

    Thanks for making my new Mercedes a reality your finance manager is top class.

    Reply from West Kent Motor Group Online on 28/05/22

    Thanks Peter enjoy your holiday.


  • 5

    Absolute breeze

    By Lester B on 10 May 2022 | Purchase not verified

    Purchasing my BMW online was an absolute breeze with this garage and thanks to Matt for his patience with me

    Reply from West Kent Motor Group Online on 10/05/22

    Thanks Lester let us know if you wish to extend the RAC warranty sir


  • 5

    CLS 350

    By Anonymous on 10 March 2022 | Purchase not verified

    We Purchased a Mercedes CLS350 from Matt in October. The car is in very good condition & the after service from Matt was excellent. A very good family run business.

    Reply from West Kent Motor Group Online on 11/03/22

    Thanks Les dont you just love red tape


  • 5

    VOLVO XC90 D5 INSCRIPTION

    By Don C on 16 January 2022 | Purchase not verified

    My recent purchase of a Volvo XC90 from West Kent Motors has been a very pleasurable experience. From my first enquiry to the Autotrader ad I found Matt to be a very genuine person who was both friendly and professional. We travelled over 100 miles to view / test the car and found it to be exactly as described. We wanted to part exchange our XC70 and felt the value offered to be very fair. We would recommend their services to others looking towards a new purchase. Our new car will take a while to become ‘ comfortable ‘ with but we are both very pleased with our purchase and the service and advice received from West Kent Motors.

    Reply from West Kent Motor Group Online on 18/01/22

    Thank you Don it was a total pleasure.


  • 5

    Range Rover Evoque Dynamic Lux

    By Kieron H on 10 January 2022 | Purchase not verified

    Very happy with my purchase. Gary was on hand to answer any questions about the Evoque (of which there were many) and gave me honest advice. Hopefully they'll have another great spec car when I'm ready to change again :). Thank you

    Reply from West Kent Motor Group Online on 10/01/22

    Thanks Kieron.


  • 5

    Worth traveling from far afield to buy from a 5 ⭐️ car dealer

    By Roland R on 05 January 2022 | Purchase not verified

    I had an excellent experience with buying my car at West Kent Autos. I bough a VW Polo on September 5th 2020 and today four months later on January 6th it passed it’s MOT with flying colours( no pun intended, Biggin Hill, get it). The car was clearly the best available on Autotrader at the time and I travelled from the Isle of Wight to buy it. I was impressed with the professionalism of the two gentleman I dealt with at West Kent Autos. I was able to test the car in which ever way I chose to satisfy my mind as to its quality. Yes, I payed top money for the car, but it was worth it because of the immaculate condition it was in. My advice is to check out West Kent Autos, primarily as they are one of the few car dealers with five-star ratings. Forget people with less than five stars, it’s not worth the risk. Thank you West Kent Autos .

    Reply from West Kent Motor Group Online on 07/01/22

    Thanks Roland happy new year


  • 5

    Highly recommend

    By Anonymous on 24 December 2021 | Purchase not verified

    I have owned my VW Touareg for almost a year now and it is the best vehicle I have ever bought . I actually purchased this car without even seeing it from Matt who arranged delivery to Worthing . Highly recommend this garage.

    Reply from West Kent Motor Group Online on 07/01/22

    Many thanks sir


  • 5

    very patient and friendly

    By carl f on 29 October 2021 | Purchase not verified

    Really pleased with my new Mercedes

    Reply from West Kent Motor Group Online on 30/10/21

    Many thanks Carl


  • 5

    Most Excellent Car Purchase

    By Hilary J on 26 October 2021 | Purchase not verified

    I have been looking for a car for a while and found a lovely Suzuki Splash for sale with West Kent Motor Group. What a marvelous place to buy a car. They opened up so we could pop to see the car on a Sunday. The service was efficient, smooth and unpressurised (which is a rare thing these days). after a test drive, we left the same day with nice good priced car in imaculate confition and no hard sell. They were so helpful. I will be more than happy to buy a car from them again. Thank you so much we love the car.

    Reply from West Kent Motor Group Online on 27/10/21

    Thank you for your business Hilary it was my pleasure Regards Gary