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Telephone:
01959 534154
Sales and Reg Office, Coolings Lifestyle, Main Road, Knockholt, Sevenoaks, Kent, TN14 7LJ

FCA Consumer Duty

We take the FCA Consumer Duty of Care seriously and strive to achieve the following procedures.

Though we are a licensed credit broker as a dealer we are acting only as the vehicle supplier and not a lender or broker and choose not to receive a commission. 

We will not charge you for introducing you to our trusted credit broker who will typically compare lenders and find a suitable and ethical funding product that suits your needs and circumstances and they will clearly outline your consumer rights.

We put great care into supplying vehicles at competitive prices which will be supported by the Autotrader price indicator stated on initial adverts.

We prepare our vehicles to a very high standard ensuring it is fit for purpose with a valid MOT and PDI checklist also offering RAC warranties.

We will never use high pressure sales tactics and will do our best to ascertain that your chosen vehicle is suitable for your needs though of course it is your own choice.

In the event that any part of the transaction becomes problematic or the vehicle develops issues that were inherent at the point of sale we will work to a mutual positive conclusion using the latest Sales Of Goods Act guidelines.

Finally we thank you for your business and hope you enjoy your vehicle.